ConversationStatus
Workflow state of a Conversation.
Use as a filter on conversations / conversationCounts, or as the target state for conversationsChangeStatus.
enum
ConversationStatusValues
open
Conversation is actively being handled
closed
Conversation has been resolved and closed
pending
Conversation is on hold, awaiting customer action
snoozed
Conversation is snoozed until a later time, awaiting team action
bot
Conversation currently handled by the automation bot/ai agents
new
Conversations that was never closed/reopned
spam
Conversation flagged as spam
all
All statuses (filter only): new, open, closed, pending, snoozed, bot, spam
آخر تعديل في ١١ أغسطس ٢٠٢٦