ConversationStatus
Status of a conversation in the inbox. Determines the conversation’s workflow state and visibility.
enum
ConversationStatusValues
open
Conversation is actively being handled
closed
Conversation has been resolved and closed
pending
Conversation is on hold, awaiting customer action
snoozed
Conversation is snoozed until a later time, awaiting team action
bot
Conversation currently handled by the automation bot/ai agents
new
Conversations that was never closed/reopned
Last modified on August 8, 2026
Related topics
conversationsChangeStatusconversationsconversationResolveAllUserChatStatusConversation