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Contacts is the list of people and companies in the workspace. Use it to search, filter, and update many records at once. Open a single contact profile (Arabic) when you need conversations, orders, and history.
Canonical (Arabic): Contacts overview · gold-standard module · Marketer path

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Customers vs companies

Inside Customers, the classification filter switches All / Lead / Customer. Leads can use a pipeline board: Leads (Arabic).

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Before campaigns

  1. Import CSV (Arabic) — tag the batch so you can filter it without a segment.
  2. Merge duplicates (Arabic) after store sync or a second import.
  3. Segments (Arabic) — published segments become campaign audiences.
Store sync (Salla / Zid) can create thousands of contacts at once. Turn off “new customer” automations first — see Ecommerce journey (Arabic).

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First marketing week

Do not broadcast the whole database on day one. Follow Marketer week 1 (Arabic).
Last modified on October 12, 2026