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When customers write on WhatsApp, email, and social, a team without a shared inbox splits across apps. Inbox (/inbox) is where linked channels land so the team can reply, collaborate, and see who owns the thread.
Canonical (Arabic): نظرة عامة · Agent path · Supervisor path

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Three panels, one job

Channels stay distinct (WhatsApp templates, public comments, email fields). The list is unified; the rules of each channel are not.

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Pick your path

Inbox is customer conversation. Internal long-form discussion belongs in Team Chat (Arabic).

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Scale

Small teams take conversations manually. Growing teams add departments, internal notes, and tasks. Larger operations add smart assignment (Arabic) and SLA (Arabic). That playbook is Support at scale (Arabic).
Last modified on October 12, 2026