Most Help Center articles are in Arabic. English pages below are short operational summaries. For the full step-by-step library, switch language to عربي or open مركز المساعدة.
If Karzoun is down or slow for your whole team, check Status before opening a support ticket. Operator steps (what to attach, where to escalate) are in Arabic: Get support.
Quick start
First account: channel, team, first reply
By role
Agent, supervisor, or marketer path
Get support
Reach the team with what speeds up a fix
I want to…
Connect WhatsApp
Cloud API connect, WhatsApp Manager, and number transfer
Run the inbox
One place for customer channels — agent path vs supervisor path
Organize contacts
Customers, companies, segments — before you campaign or reply
Send campaigns
Five channels, three run modes, audience from segments
Build automations
Workflows across inbox, contacts, stores, and any HTTP API
Use-case journeys (Arabic)
Ordered playbooks that link existing module guides. English translation is not ready — open the Arabic canonical.Ecommerce (Salla / Zid)
Arabic — connect, sync, orders, then store automations
Conversational sales
Arabic — WhatsApp, leads pipeline, ads that open a chat
Support at scale
Arabic — departments, smart assignment, SLA
Migrate from another tool
Arabic — cutover playbook with a dual-run window
Available in English
- Getting started overview — orientation stub (roles, daily entry points)
- Inbox
- Connect WhatsApp
- Contacts
- Campaigns
- Automations
- WhatsApp ads that open a chat
- WhatsApp calling
Popular topics (Arabic)
- Quick start
- First day as a support agent
- Inbox — agent path
- WhatsApp overview
- Which email channel?
- Get support
Building or partnering?
- GraphQL API — integrations, webhooks, playground
- Partners — agencies and multi-tenant platforms
- MCP — manage a workspace from Claude and other agents