Welcome 👋
Welcome to Karzoun developer documentation — quickstarts, schema reference, webhooks, MCP, and SDK guides for anyone building on the platform, from Partners to independent developers.
Sales, support, and marketing run on one workspace in Karzoun — your integration inherits that unity. One app token, one permission model, one customer record across channels. Use GraphQL when you query or mutate on demand, webhooks when your service reacts to events, MCP when an AI client needs tool access.
What Karzoun powers
The modules below are what teams use inside the app every day. Your code can reach the same data — conversations, contacts, products, and events — without bolting on separate systems.
Shared inbox
Omnichannel conversations — WhatsApp, email, webchat, Messenger, Instagram, and more — with assignments, macros, and smart routing in one collaborative inbox.
CRM & segments
Customers, companies, tags, custom fields, lead stages, and dynamic segments that feed automations, broadcasts, and AI context.
Visual automations
Drag-and-drop workflow builder with triggers, conditions, and actions — like n8n, native to inbox and channels. Includes macros, channel bots, and event-driven flows.
AI agents & copilot
Team copilot, configurable AI agents, and channel bots grounded in CRM data, knowledge base articles, and live conversation context.
WhatsApp & email marketing
Broadcast campaigns, email templates, scheduling, analytics, popups, and audience segments — without exporting lists to external tools.
Tasks & operations
Task boards, pipelines, orders, meetings, time tracking, file manager, insights dashboards, and internal team chat alongside customer work.
APIs & partner apps
GraphQL public API, webhooks, MCP for AI clients, Dashboard SDK, tracking pixel, and partner integrations for Salla, Zid, and custom commerce stacks.
Documentation
GraphQL API
Full schema reference with 75+ queries and mutations across conversations, CRM, and apps.
Quickstart
Make your first API call in under five minutes.
Authentication
App tokens, headers, and workspace-scoped access.
Webhooks
Subscribe to conversation and CRM events in real time.
MCP
Give Cursor, Claude, or backend agents live CRM tools via MCP.
SDK
Dashboard SDK and tracking pixel for custom storefront integrations.
MiniApps
JSON Marketplace integrations — submit for Karzoun review and approval.
Playground
Run queries and explore the schema inside the Karzoun app.
Pagination
Cursor and page-based patterns for list queries.
Errors
Debug auth failures, validation, and GraphQL error shapes.