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Karzoun can put your email in the same Inbox as WhatsApp and other channels — so your team replies from one place, with contacts, tags, and automations. You can connect email in two ways: This guide helps you pick the right option. For click-by-click setup with screenshots, use the how-to guides linked below.

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Which one should I use?

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Choose Business Email if you want to…

  • Use a professional address like support@yourbrand.com without managing a separate mailbox host
  • Send campaigns / transactional mail with open & click tracking from Karzoun
  • Verify your domain once with DNS, then add more addresses (aliases) under the same domain
  • Keep setup mostly inside Karzoun (guided DNS checklist)
Typical fits: support@, sales@, info@ on a domain (or subdomain) dedicated to customer conversations.

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Choose Email (IMAP/SMTP) if you want to…

  • Keep mailboxes where they already are (Google Workspace, Microsoft 365, etc.)
  • Continue using the same webmail / Outlook / phone apps your team uses today
  • Connect an existing inbox so conversations also appear in Karzoun
  • Avoid changing how DNS MX records work for your whole company domain
Typical fits: “We already live in Gmail / Outlook — just sync that inbox into Karzoun.”
Same brand, different jobs: Many teams use IMAP/SMTP for personal staff mailboxes and Business Email for public addresses (support@ / sales@) that should live in the shared Inbox.

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Side-by-side comparison

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Business Email — what to know before you start

  1. You add a domain (example: yourbrand.com or mail.yourbrand.com)
  2. Karzoun shows DNS records to publish at your domain registrar
  3. You Verify DNS, then create a channel address (example: support@yourbrand.com)
  4. Your team handles mail in the Inbox

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Sending vs receiving

  • Sending needs authentication DNS (SPF + DKIM) and a verified domain. Without that, outbound mail may land in spam or fail.
  • Receiving needs MX records pointing at the exact hosts shown in Karzoun.
MX replaces existing company mail for that domain.
If yourbrand.com already uses Google or Microsoft for everyone’s email, do not point that domain’s MX to Karzoun unless you intend to move receiving. Prefer a subdomain (example: mail.yourbrand.com), or use send-only Business Email and keep receiving on Google/Microsoft.
Send-only is supported: finish SPF/DKIM (and tracking CNAME if you use open/click tracking), skip MX, and send from Karzoun while people still receive mail in Google/Microsoft. Next: Set up Business Email (how-to)

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Email (IMAP/SMTP) — what to know before you start

Karzoun connects to your mail server:
  • IMAP — syncs incoming messages into the Inbox
  • SMTP — sends replies through your provider
Your mail still lives with Google, Microsoft, or whoever hosts the mailbox. Karzoun is an extra workspace for the team — not a replacement host. Prepare the full address, an app password (when 2FA is on), and IMAP/SMTP host + ports before you start. Next: Connect an existing mailbox (IMAP/SMTP how-to)

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Practical recommendations

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FAQ

Can I use both?
Yes. Example: IMAP for ahmad@yourbrand.com, Business Email for support@mail.yourbrand.com. Will Business Email delete my Google mail?
Only if you change MX on a domain that Google currently receives on. Send-only + no MX change leaves Google untouched. How long does DNS take?
Often under an hour; allow up to 48 hours. Use Verify DNS after each change. Where do customers’ emails show up?
In Inbox, like other channels — with the same assignment, tags, bots, and automations you already use.
Last modified on August 8, 2026

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