- MessageTemplate
Browse queries, mutations, and types in the schema reference. For authentication, endpoint URLs, and domain guides, see the API Overview.
Order/commerce message content (WhatsApp order flow).
Commerce catalog identifier.
Products in this order.
Order summary text.
{ "catalogId": "Example String", "productItems": [ { "__typename": "MessageOrderProductItem" } ], "text": "Example String" }
External origin tracking for a message.
External message ID from the integration platform.
Origin application identifier.
{ "externalId": "Example String", "app": "Example String" }
A reaction on a message.
The emoji string.
Who reacted: 'user', 'customer', etc.
The ID of the person who reacted.
{ "emoji": "Example String", "fromKind": "Example String", "fromId": "Example String" }
Identifies who sent a message.
Sender kind: 'user', 'customer', 'bot', 'ai_assistant', 'system', 'visitor'.
The sender's ID (user, customer, bot, etc.).
{ "kind": "Example String", "id": "Example String" }
System-generated event shown inline in the conversation.
The action that occurred (e.g. 'assigned', 'status_changed', 'tagged').
Structured action-specific payload based on action type.
Human-readable label for the event.
{ "action": "Example String", "payload": { "__typename": "AssignedPayload" }, "label": "Example String" }
Template message content.
Template name.
Template parameters (resolved key-value pairs).
Template language code.
Template category (MARKETING, UTILITY, AUTHENTICATION).
Pre-rendered snapshot of what the customer received.
{ "name": "Example String", "params": "Example Custom Scalar", "language": "Example Custom Scalar", "category": "Example String", "rendered": { "__typename": "TemplateRendered" } }
Plain-text or rich-text message body.
The message body content.
An optional short preview for long messages.
{ "body": "Example String", "preview": "Example String" }
Video call message content.
URL to join the video call.
Current call status.
Provider name (e.g. 'dailyco').
{ "url": "Example String", "status": "Example String", "provider": "Example String" }
{ "key": "Example String", "label": "Example String", "type": "Example String" }
User-level onboarding history and progress
{ "_id": "Example String", "userId": "Example String", "isCompleted": true, "completedSteps": [ "Example String" ], "sections": { "__typename": "OnboardingSections" }, "dismissedAt": "Example Custom Scalar", "firstLoginAt": "Example Custom Scalar", "lastActivityAt": "Example Custom Scalar" }
Section-level completion status for user onboarding
{ "completed": true, "completedAt": "Example Custom Scalar" }