> ## Documentation Index
> Fetch the complete documentation index at: https://docs.karzoun.chat/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

> Karzoun Inbox is the shared workspace for customer channels — three panels, clear ownership, and separate paths for agents and supervisors.

When customers write on WhatsApp, email, and social, a team without a shared inbox splits across apps. **Inbox** (`/inbox`) is where linked channels land so the team can reply, collaborate, and see who owns the thread.

<Info>
  **Canonical (Arabic):** [نظرة عامة](/ar/help-center/guides/inbox/overview) · [Agent path](/ar/help-center/guides/inbox/path-agent) · [Supervisor path](/ar/help-center/guides/inbox/path-supervisor)
</Info>

## Three panels, one job

| Panel | Answers |
| - | - |
| Conversation list | What should I work on now? |
| Thread | What do I say? |
| Customer panel | Who is this, and what happened before? |

Channels stay distinct (WhatsApp templates, public comments, email fields). The list is unified; the rules of each channel are not.

## Pick your path

| You | Read |
| - | - |
| You reply every shift | [Agent path (Arabic)](/ar/help-center/guides/inbox/path-agent) then [Your day in Inbox (Arabic)](/ar/help-center/guides/inbox/agent-day) |
| You assign, watch delays, set rules | [Supervisor path (Arabic)](/ar/help-center/guides/inbox/path-supervisor) |

**Inbox** is customer conversation. Internal long-form discussion belongs in [Team Chat (Arabic)](/ar/help-center/guides/team-chat/overview).

## Scale

Small teams take conversations manually. Growing teams add departments, internal notes, and tasks. Larger operations add [smart assignment (Arabic)](/ar/help-center/guides/inbox/smart-assignment) and [SLA (Arabic)](/ar/help-center/guides/inbox/sla). That playbook is [Support at scale (Arabic)](/ar/help-center/guides/use-cases/support-at-scale).


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